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Go to the login page and click "Forgot your password?" Enter your email address and we'll send you a reset link. The link expires after 1 hour. Click the link in the email to create a new password. If you don't see the email, check your spam folder.
Open Subscriptions & Purchases from the menu under your profile picture, click "Cancel Subscription" on the one you want to end, and confirm. You keep access until the end of your current billing period, and there are no cancellation fees. Until then, you can click "Reactivate" to keep it going. Subscriptions made through Apple are canceled in your Apple ID settings.
Use the form on this page with "Technical Support" as the subject, or email [email protected]. Include the steps that lead to the problem and the browser or device you were using. The form takes text only, so send screenshots by email. If you're the host or an admin of a community, you can also submit a Bug Report from Feature Requests in Backstage Admin and follow its progress there.
By email. Use the form on this page or write to [email protected], and we'll reply to the address you gave us. If you're the host or an admin of a community, you can also open a ticket from Support Tickets in Backstage Admin. For a question about a community you belong to, such as its content or a refund, start by messaging the creator through the "Contact Creator" link in the community menu.
Our team is always happy to help. Send us a message and we'll reply by email.