The MemberPad blog
Practical guides on pricing, moderation, and growth, and news of what just shipped in MemberPad.
41 posts · Page 1 of 4
Member interviews are the cheapest marketing research a creator can do, and most of us run them badly. Here are the questions that work, the ones to throw out, how to stay quiet long enough to hear the answer, and how to use what you learn without putting words in anybody's mouth.
9 min readMost creators post the recording and let an hour of their best work evaporate. Here is the capture and drip system that turns a single member call into a written summary, a quote thread, a resource, and a follow up, plus the consent rules that keep it decent.
9 min readSooner or later someone emails asking what you hold about them, or asks you to erase it. Here is a practical, non lawyerly guide to handling member data requests: what you probably already hold, what to delete, what you cannot, and the one page to write today.
8 min readThe email arrives with a scary subject line and a deadline. Here is what a chargeback actually is, the four kinds you will see, what evidence to keep from day one, and how to reduce disputes without turning your checkout into a legal document.
8 min readBuddy systems and accountability pairings are the cheapest retention tool in community building, and most of them die in week two. Here is the matching method, the scripts, the four week structure, and the privacy rules that make pairing work.
9 min readSomeone is going to post AI generated work in your community and someone else is going to be furious about it. Here is how to write community guidelines for AI generated content that are specific, enforceable, and short enough that people actually read them.
8 min readA waitlist is a promise with a date attached to it. Here is how to collect names without collecting junk, how to keep the list warm with a two week rhythm, and what to send in the seventy two hours before you open the doors.
8 min readYou are still running a weekly thing that stopped working a year ago. Here is a repeatable review for deciding what to keep, what to pause, and what to end, plus the exact wording for announcing that something is finishing.
8 min readCaptions, alt text, contrast, plain language, and giving people more than one way to take part. A working guide to accessible community design for creators, including how to ask about needs without collecting medical information.
9 min readDeciding what to keep public and what to keep behind the login is easier when you stop thinking in two layers and start thinking in three. A practical guide to building the porch between the street and the house.
9 min readMost membership landing pages are recycled course sales pages, which is why they convert badly. Here is a section by section guide to writing a community join page that describes what someone's Tuesday will actually feel like.
8 min readMost member directories are abandoned spreadsheets of job titles. Built properly, a directory turns your community into a place where members find each other without you, which is the whole point. Here is the design that works.
8 min readStart a community on MemberPad. Free to create, and we only earn when you do.