The internet has made it easier than ever to build an audience. But turning an audience into a true community, one where people feel connected, engaged, and willing to pay for access is where the real opportunity lies.
Every community has a load bearing member: the one who welcomes everybody and answers the questions you miss. Here is what to do when they cancel, why it stings more than the churn number suggests, and how to spread the job they were quietly doing.
8 min readA code of conduct tells people the rules. An escalation ladder tells you what you will actually do when someone breaks them. Here is how to build one, step by step, including how to remove a paying member without wrecking your week.
8 min readThere is usually one space in a community that is livelier than all the others, and it is often quietly cannibalizing everything you actually want to happen. Here is how to tell the difference between a heart and a hoover.
7 min readStart a community on MemberPad. Free to create, and we only earn when you do.